Cancellation Policy 1

If you wish to cancel your instruction, please contact your allocated surveyor with the contact details provided immediately advising that you know longer wish to proceed.

Provided your surveyor has not carried out your inspection then Homebuyer Online Limited will refund the cost of your survey in full.

Homebuyer Online Limited cannot refund all or any part of the fee paid once the inspection has been carried out by your surveyor.

Homebuyer Online Limited will refund in full any monies charged at the point of the transaction if an error is made in processing the transaction including over-charging of credit or debit cards.

Refunds will be made directly to your card and we will use all reasonable endeavours to ensure that the refund is processed as soon as possible and in any case within 28 days from the date of payment.

If you have any query regarding the Cancellation Policy please contact us.